FAQ

Bird Limousine operates 24 hours a day, 7 days per week, 365 days a year.

Our general area of travel is all of New Jersey, Eastern Pennsylvania, and New York City. Bird Limousine may dispatch drivers to other areas upon request. Please call our reservations department to inquire about locations beyond the general travel area.

Yes, Bird Limousine provides a service called “Meet and Greet.” Our greeters carry Bird Limousine signs with the passenger’s last name. Parking and waiting fees may apply.

Your driver greets you at the airport. For Domestic Arrival flights, the chauffeur will wait by baggage claim outside of the arrival’s (restricted) area, with a sign displaying the passenger’s name. For International Arrival flights, your chauffeur will wait just outside of the customs exit, with a sign displaying the passenger’s name. It is important for International travelers to understand that the chauffeur will not be waiting by the baggage claim area. For cruise ports, bus terminals, and other public transportation ports, your chauffeur will wait at the nearest designated passenger pick-up area with a sign displaying the passenger’s name.

Please contact dispatch at 609.423.7911 immediately.

At Bird Limousine, we have the technology to monitor all flights arriving at airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays—we will have this information. The only time we ask that you call us is if you are bumped to a different flight or you missed your flight.

The driver will wait for the passenger until the passenger is ready to go for up to 4 hours from landing time. However, the waiting time charges may apply after 60 minutes from landing time for international flights and 45 minutes from landing time for domestic flights. 

Online reservations should be requested twelve (12) hours prior to your scheduled transportation to confirm availability. Scheduling of phone requests should have a minimum of four (4) hours’ notice.

Yes – transportation is provided to any destination.

Bird Limousine does not provide wedding services.

Unfortunately, we do not offer child car seat services. You can use your child’s seat in any of our vehicles. The child’s parent or guardian is responsible for securing the seat and the child. Please click here for more information regarding the new child safety seat laws effective September 01, 2015.

No. All vehicles are smoke-free.

Yes, small pets contained in a carrier are allowed at no additional charge.

No. New Jersey State Law – Alcohol is only permitted in vehicles that have a partition between chauffeurs and passengers. Bird Limousine prohibits underage drinking.

Yes. Please call 609-423-7911 and ask for Lost & Found between the hours of 9:30 AM and 5:00 PM Eastern Time. Please understand that Bird Limousine is not responsible for any articles that are lost or left in vehicles, but we will certainly do our best to help you locate any lost items.

Rate variances regarding holidays, inclement weather, peak travel times, and other factors may occur.

Rate variances regarding inclement weather may occur. In the event of severe storms, blizzards, and other inclement weather the safety of our passengers and drivers is our main concern. Each trip is considered on a case-by-case basis.

Yes. When visiting BirdLimoNJ.com or BirdLimousine.com you are on a secure site. Personal information, including your credit card number, is encrypted for your security and protection.

No, Bird Limousine will not sell your information to anyone. For more detailed information, please see our privacy policy.

Bird Limousine requires a minimum distance of 35 miles to or from the pickup address to be accepted on our system.

No, you do not need an account to make a reservation, but we do require a credit card guarantee on non-account trips.

Yes. If your chauffeur has to wait for you, the following applies: For airport pickup, Bird Limousine grants a 60-minute grace period from the most recently available or updated arrival time. Train arrivals have a 15-minute grace period. Thereafter, the wait time will be charged at $15.00 every fifteen (15) minutes. For all other pick-up locations, a 15-minute grace period will be granted, thereafter, the wait time will be charged at $15.00 every fifteen (15) minutes.

Bird Limousine accepts cash, all major credit cards including American Express, Discover Card, MasterCard, Visa, and PayPal.

For all International clients and Non-residential clients (Without residential Pick-up or Drop off Address in the United States), we require a valid credit card on file. However, the trip fare payment will be in cash.

Bird Limousine requires a valid credit card on file. If your credit card got declined we will not be able to send the driver to your scheduled pickup address until you provide us with a valid credit card. However, If your credit card gets declined we will call you twice to make sure that you are aware of your credit card denial if we can’t reach you, we will not be able to provide you with our service.

Cancellation notices are required a minimum of 4 hours prior to the scheduled reservation to avoid penalties.

If you forget to cancel your reservation, and the driver has left the base, you will be charged the full price for your reservation.

Quoted rates are based on the information given at the time the reservation was made; however, additional charges can be incurred due to extra stops, waiting time, etc. If you do not feel that you had any additional services, please call or email our accounting department to review your charges.

We normally process invoices every two weeks.