General FAQ

Yes. If your chauffeur has to wait for you, the following applies: For airport pickup, Bird Limousine grants a 60 minute grace period from the most recently available or updated arrival time. Train arrivals have a 15 minute grace period. Thereafter, wait time will be charged at $25.00 every fifteen (15) minutes. For all other pick-up locations, a 15 minute grace period will be granted, thereafter, wait time will be charged at $25.00 every fifteen (15) minutes.

If you forget to cancel your reservation, and the driver has left the base, you will be charged the full price for your reservation.

Yes, small pets contained in a carrier are allowed at no additional charge.

Bird Limousine operates 24 hours a day, 7 days per week, 365 days a year.

The only rate variance regarding days of the week is during holidays.

Bird Limousine does not provide wedding services.

For these types of requests, we work with affiliate partners to help you accommodate large groups in a cost effective manner. If you have needs in this area, please contact our customer service department.

Yes, Bird Limousine provides a service called “Meet and Greet.” Our greeters carry Bird Limousine signs with the passenger’s last name. Parking and waiting fees may apply.

Your driver greets you inside the airport. For Domestic Arrival flights, the chauffeur will wait by baggage claim outside of the arrival’s (restricted) area, with a sign displaying the passenger’s name. For International Arrival flights, your chauffeur will wait just outside of the customs exit, with a sign displaying the passenger’s name. It is important for International travelers to understand that the chauffeur will not be waiting by the baggage claim area. For cruise port, bus terminals and other public transportation ports, your chauffeur will wait at the nearest designated passenger pick up area with a sign displaying the passenger’s name.

Please contact dispatch at 609.379.1958 immediately.

Yes. When visiting BirdLimoNJ.com or BirdLimousine.com you are on a secure site. Personal information, including your credit card number, is encrypted for your security and protection.

No, Bird Limousine will not sell your information to anyone. For more detailed information, please see our privacy policy.

At Bird Limousine, we have the technology to monitor all flights arriving at airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays—we will have this information. The only time we ask that you call is if you are bumped to a different flight or you missed your flight.

Our general area of travel is all of New Jersey, Eastern Pennsylvania, and New York City. Bird Limousine may dispatch drivers to other areas upon request. Please call our reservations department to inquire about locations beyond the general travel area.

Yes. Please call 609-379-1958 and ask for Lost & Found between the hours of 9:30AM and 5:00PM Eastern Time. Please understand that Bird Limousine is not responsible for any articles that are lost or left in vehicles, but we will certainly do our best to help you locate any lost items.

Online reservations should be requested twelve (12) hours prior to your scheduled transportation to confirm availability. Scheduling of phone request should have a minimum four (4) hours notice.

The driver waits 120 minutes (2 Hours) for passengers arriving on international flights and 60 minutes (1 Hour) for passengers arriving on domestic flights.

No. All vehicles are smoke free.

Cancellation notices are required a minimum 12 hours prior to the scheduled reservation to avoid penalties.

Yes – transportation is provided to any destination.

No. New Jersey State Law – Alcohol is only permitted in vehicles that have a partition between chauffeurs and passengers. Bird Limousine prohibits underage drinking.

Yes. Reservation for child seats must be made a minimum 12 hours before pickup time.